- The delivery lead time of your order might be impacted due to, including but not limited to, the following reasons and our customer service will notify you as soon as possible:
- •Bad weather conditions
- •During sale and promotion periods delivery might take a little longer than expected
- •When the delivery address provided is wrong or incomplete
Will I be charged for delivery and when will the goods be shipped?
We currently offer free shipping on over $399 purchases. Otherwise, $40 will be charged for delivery.
The scope of delivery is limited to Hong Kong and Macau.
International shipping warehouse addresses are not accepted.
Our shipping method will be door to door method.
If we are unable to contact you for two consecutive delivery attempts, your order will automatically be cancelled, and your payment will be refunded to your account.
| Hong Kong | Delivery time |
| Commercial and residentials areas | Expected delivery time is 1-5 business days |
| Outlying island areas | Eexpected delivery time is 3-6 business days |
For individual outlying island delivery services please refer to the following information:
Lamma Island: Tuesdays and Fridays
Cheung Chau: Mondays and Thursdays
Peng Chau: Wednesdays and Saturdays
| Macau | Expected delivery time is 4-7 business days |
Business days mean any days which exclude Sundays and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong or bad weather warning of similar effect is issued in Macau at any time between 9:00 a.m. and 5:00 p.m.
In addition, please be aware that scheduled delivery is not available.
Changes in shipping address will not be accepted after the order is confirmed.
Reminder
If one or more items of your order are out of stock, our Customer Service team will contact you and proceed with the subsequent cancellation of your order and the refund process.
